Returns & Refunds Policy
How To Return An In-Stock Item
Your in-stock item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- 1. Please email firstname.lastname@example.org to request a refund.
- 2. Product must be crated and shipped with tracking information to the following address. Please ensure that the product is properly crated. It is the shipper’s responsibility to limit the chances for damage during shipping as the product will not be refunded if damage is evident upon arrival. You are responsible for the crate/freight charge associated with shipping your item back to us.
640 Texas Street
Redlands, CA 92374
- 3. Include in your package a signed letter stating the reason for your return and the original receipt or invoice.
Merchandise that has been altered will not be accepted for return or exchange. Custom orders can not be returned or exchanged.
Cancellation of Custom Orders Fee
If a custom order has been paid for and put into production, the order can not be cancelled without penalty. Custom orders can be defined as all orders of all product that is not in-stock. If the custom order has been paid for in full and is cancelled by the customer, the customer will be refunded 50% of the total order amount. If the order has not been paid in full, District Mills will keep 100% of the deposit for the custom order.